Terms of Use
Terms of Use
By using this website or placing an order with us, you agree to the terms below.
Services
We provide custom screen printing, embroidery, and related decoration services. All products are made to order.
Orders & Artwork
You confirm that you own the rights to, or have permission to use, any artwork, logos, or designs you submit.
We are not responsible for trademark or copyright issues related to customer-supplied artwork.
Final responsibility for spelling, layout, and design approval rests with the customer.
Proofs & Production
Production begins after order submission and payment (unless otherwise agreed).
Custom products may have slight variations in color, placement, or size. These are normal and acceptable within industry standards.
Pricing & Payment
Prices are based on quantities, garment availability, and artwork complexity.
Payment is required before production unless terms have been approved in writing.
Cancellations & Changes
Orders cannot be canceled or changed once production has started.
Any changes requested after proof approval may result in delays and additional charges.
Shipping & Delivery
Delivery dates are estimates and not 100% guaranteed.
We are not responsible for delays caused by carriers, weather, or events outside our control.
Returns & Defects
If you are not 100% satisfied with your purchase please contact us for a full refund at support@merchless.com. However, as stated in these policies, returns are not accepted for late delivery due to carrier issues or events outside our control, customer-related errors in design or artwork, or slight color variations as noted in our color disclaimer. Please note refunds may not be available on all orders and store credit may be provided.
Website Use
You agree not to use this website for unlawful purposes or attempt to interfere with its operation.
Limitation of Liability
Our liability is limited to the amount paid for the order in question. We are not responsible for indirect or consequential damages.
Changes to These Terms
We may update these Terms of Use at any time. Continued use of the site means you accept the updated terms.
Contact
If you have questions, please contact us directly before placing an order at support@merchless.com.
Refund Policy
If you are not 100% satisfied with your purchase please contact us for a full refund at support@merchless.com. However, as stated in these policies, returns are not accepted for late delivery due to carrier issues or events outside our control, customer-related errors in design or artwork, or slight color variations as noted in our color disclaimer. Please note refunds may not be available on all orders and store credit may be provided.
Delivery Policy
Shipper and tracking number(s) will be provided when your order has shipped. Please contact us if you have any questions about your shipment at support@merchless.com.
Color Disclaimer
We strive to display as accurately as possible the colors of products and artwork shown on this website. Due to the inconsistencies of various display monitors, the color you see on your screen may not be a 100% accurate reproduction of the actual product. Screen images are intended as a guide only and should not be regarded as completely accurate. When placing your order, you are acknowledging this fact and waive any claim of dissatisfaction due to color.
Privacy Policy
Privacy and Security Statement
We value and respect the privacy of our customers. While operating our business and interacting with you, we collect, use, and share personal information in order to process and fulfill your orders. We never sell your information to third parties.